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We do what it would take multiple
specialty agencies to deliver.

Our Group

Every member brings experience, expertise, and excellence.

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Our Services

A menu designed with your marketing success in mind.

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Our Work

We’re building on a legacy of successes for companies like yours.

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Our Group

Today’s unique marketing challenges call for a unique solution.

Introducing the A-list of marketing. Our experts deliver everything you need to succeed: Breakthrough digital that gets results. Data-driven direct that reaches your targets. And award-winning creative and content. It’s the best mix of talent and experience you’ll find anywhere.

Isn’t that what you want for your business?

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In today’s marketing ecosystem, you have more ways than ever to come out a winner. Let us help you configure a strategy and execution plan that will get you where you want to go. We’ll work together, push some boundaries, and make some noise.

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Seasoned professionals from the
four corners of marketing

Susan Kryl

DIVA OF DIRECT

Direct marketing is her niche and helping businesses find their best prospects is her specialty. With an extensive background leading agency marketing and creative teams, she has launched major brands and is ready to help you launch and grow yours.

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Ben Lefebvre

DISRUPTER OF DIGITAL

A popular speaker at digital marketing events across the globe, Ben has helped many Fortune 500 companies meet their online goals. Lately, he has been having great success helping ambitious startups make a difference. He’d love to do the same for you.

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Julia Bailey

CAPTAIN OF CONTENT

Julie is a proud survivor of creative stints at multiple direct marketing agencies. More recently, she’s been developing lots of B2B content for digital healthcare startups and marketing leaders in tech, healthcare, and energy.

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Jon Grondahl

CONDUCTOR OF CREATIVE

A veteran of leading agencies like JWT, Leo Burnett, and Ogilvy & Mather, Jon is now lending his considerable design expertise and marketing insights to the creation of hard-hitting and effective multimedia marketing campaigns. And he’s just getting started.

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Our Services

Our list of capabilities is strong. All the better to support your success.

Research & Testing

Data-driven strategies to inform your marketing and optimize results.

Marketing Data & Technology

A systematic approach to leveraging data to acquire and retain customers.

Media & Advertising

Careful selection of media that reaches prospects and customers where they are.

Direct & Traditional Marketing

Strategy and execution of campaigns that reach and engage prospects and customers.

 Website & Traditional Consulting

Expert support and SEO optimization to improve user experience and conversions.

Strategy & Consulting

Creation of marketing strategies that drive brand awareness and business growth.

Design & Content

Messaging and visuals that ensure consistent branding across media platforms.

List Management & Optimization

Acquisition and development of targeted email and direct mail lists.

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Strategy or creative. Data or design. Research or execution. Whatever it is you need, chances are, we have the right balance of skills and experience to help you achieve marketing success.
After all, our experience spans industries, mediums, and markets. We’ve tackled everything from launching e-commerce sites to expanding international campaigns. Take a closer look to see what happens when strategic vision meets unparalleled expertise.

BIOPODS

The Brief

Help launch new therapeutic line of sport footwear and create e-commerce website.

The Plan

Leverage medical and coaching professionals to share the story, using search and social media to broaden the messaging.

The Mix

Website and package design, online continuing education course development, trade show displays and presentations. Email recontact program for attendees.

The Results

Sell-through to vital chiropractic and sports rehabilitation market. Distribution and sales results on the new product are very promising.

SCOTT & WHITE HEALTHCARE

The Brief

Raise awareness about the availability of Scott & White treatment options and facilities throughout the coverage area.

The Plan

Deliver regular, targeted messaging about staff and services at Scott & White locations.

The Mix

Create a quarterly newsletter offering tips for healthy living and information about clinicians and specialties.

The Results

The newsletter helped the health system grow in services, specialists, and geographic coverage.

INFORMATICA

The Brief

Enhance customer relationships, promote Summit events, secure partnerships, and secure financing of program costs.

The Plan

Help launch User Summits to meet customer interest in direct access to Informatica software engineers.

The Mix

Direct mail, e-blasts, web content, event collateral, signage, and premiums—all of which presented a clear message of dedicated customer support.

The Results

Drove 400 attendees to Summit events. Exceeded sponsorship revenue goals by more than 20%. Attendance goals exceeded by 28%. Reps received several requests for upgrade quotes, with one rep closing a previously stalled deal.

MARRIOTT

The Brief

SEO-friendly translation of microsites available in 24 languages.

The Plan

Replace lengthy internal processes for translation and SEO optimization of microsites.

The Mix

Keyword research for new microsites in new target languages. Provide metadata and headings for each page.

The Results

215% increase in on-site booking conversions. Average cost savings of 30%. 62% reduction of paid search costs.

RCN TELECOM (NOW ASTOUND)

The Brief

13-market study to assess current markets, prospects, and customers to increase marketing efficiency.

The Plan

Use Acorn (CACI segmentation system) as overlay on RCN’s customer database to analyze data across 13 markets.

The Mix

Identify market “universes” at the Block Group level using demographics, psychographics, and usage patterns.

The Results

Transformed the RCN customer and prospect database into a target marketing tool for future marketing and prospecting.

EPIC AIRWAY SYSTEMS

The Brief

Promote a unique airway treatment medical device that’s safer for patients and providers, easier to use, and saves time and money. Keep stakeholders current, attract new investors and business partners.

The Plan

Update and refine existing logo and branding. Create engaging bulletin template and content to enhance disruptive medtech positioning.  

The Mix

Digital quarterly bulletin to stakeholders, and prospective investors and business partners.

The Results

Epic continues to attract the funding and partnerships that have allowed them to deliver on key program milestones.

CHILDREN’S HOSPITAL (CHICAGO) – B2B

The Brief

Raise awareness among family practitioners in Children’s service area about new facilities and encourage referrals.

The Plan

Use direct mail to get the message out about support and specialty services available for family doctors.

The Mix

Mail announcements of the Children’s Pediatric Referral Network and new local facilities, including take-one brochures and newsletters for patients.

The Results

Children’s expanded its reach by partnering with family physicians, who had direct access to Children’s support.

TRIPADVISOR

The Brief

Ensure relevant content for websites outside U.S.

The Plan

Eliminate the issue of irrelevant content and underperforming ads for some territories and ensure growth to match that in the U.S.

The Mix

Keyword research for paid search campaigns. Created paid search campaigns for each territory. Implemented Hreflang code to ensure appropriate content for each country.

The Results

73% increase in relevant clicks. 55% increase in on-site engagement. 95% reduction of unwanted traffic.

TESTIMONIALs

“Susan and her team invariably provided brilliant direct marketing concepts and strategies throughout our relationship. The campaigns that resulted resonated with our target audiences by communicating the benefits of our complex products in effective and engaging ways.”

Jeff Kessler, Wolters Kluwer
TESTIMONIALs

“I have enjoyed working with Susan and her team on the introduction of Biopods to the chiropractic profession. Their clear understanding of the product and its benefits to medical professionals and their patients was reflected in the marketing materials they produced for our use.”

Scott Bautch, D.C., Bautch Chiropractic, committee chair American Chiropractic Association
TESTIMONIALs

“The experience of working with Ben and his team have allowed us to approach our issues from a new perspective with a more professional vision.”

Damien Jordan, Ecole IPSSI
TESTIMONIALs

 “It was a pleasure to work with Susan, Jon, and Julie on early marketing materials for our startup medical device company. They immediately understood our needs and challenges and made sensible suggestions, always with great attention to detail. I look forward to continuing our strong relationship.”

Eric Moses, M.D., Epic Airway Systems, inc.
TESTIMONIALs

“The SEO/SEM programs initiated by Ben and his agency continue to exceed performance expectations, generating high-quality SaaS prospects that result in closed-on deals.”

Dave Rosenblatt, WordPress VIP
TESTIMONIALs

“Ben has provided professional and friendly service for our digital efforts that have massively helped our business grow over the last ten years.”

Daniela Hutchinson, Softub UK & Ireland
TESTIMONIALs

"Ben and Susan and their teams have functioned as true marketing partners throughout the years we have worked together. Their commitment to helping us advance our mission is evident in every project they touch. They have also been diligent about helping us maximize the impact of our marketing efforts with a limited budget.”

Roy Gardiner, Biopods inc.
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Let’s Get Started

We know you’re excited about taking your business to the next level. We’re excited to learn about your goals and to help you build a roadmap that will set you up for success.

Get in Touch

Here’s how you can reach us…

Drop us an email at info@thebalansgroup.com 
To schedule a free 15-minute consultation, click here.
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